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Unable to register for virgin mobile

I’ve put new SIM card in my phone got a PAC number to keep my existing number but cannot create an account. Asks for a security question which I have never set up, directs me to 789 which never gets you through to an agent and online helps take you round in circles. 

all I want to do is start using the sim and transfer my existing number. 

Can anyone help?

 

thanks. 

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Re: Unable to register for virgin mobile

Thanks for the post Rdbkvbajb and welcome to our community.

 

Can we please confirm if you still require some assistance with this? 

 

If so, we just need to confirm that you're the account holder so then we can pass security through secondary security on a private message and then reset the security question and memorable word. 

 

Thanks, Emily.

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