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Kelvinheather
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Message 1 of 37
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Unable to register for virgin mobile

I have got a sim as part of my virgin media deal and I want to port my number over but I cannot create a virgin mobile account. When trying to register it asks for an answer to a security question, but I have never set up a security question!. Ringing 789 is useless as for the past 3 days I have been told the call centre is closed. Seems to be no other way to contact anyone for help. 

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translift
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Message 2 of 37
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Re: Unable to register for virgin mobile

hi im the same trying to register but askes for a password which hasnt been set up as its a oomph sim

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Emily_G
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Message 3 of 37
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Re: Unable to register for virgin mobile

Thanks for the post and welcome to our community.

 

Can we please confirm if you're both the account holders on the accounts in question? 

 

Let us know, Emily.

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toonforlife
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Message 4 of 37
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Re: Unable to register for virgin mobile

sorry to hijack this post but i have the same problem as well emily, any chance you can help me after your finished please

 

Grant

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Emily_G
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Message 5 of 37
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Re: Unable to register for virgin mobile

Thanks for the post Toonforlife.

 

Can we please confirm if you're the account holder? 

 

Thanks, Emily.

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toonforlife
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Message 6 of 37
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Re: Unable to register for virgin mobile

yes i am emily

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kenmccaig
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Message 7 of 37
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Re: Unable to register for virgin mobile

Same problem as several other posts. Trying to register for Virgin Mobile Account but bing asked for answer to security question but there is none set up. Can’t get past this stage.

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Kelvinheather
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Message 8 of 37
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Re: Unable to register for virgin mobile

I am the account holder

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translift
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Message 9 of 37
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Re: Unable to register for virgin mobile

Hi yes im the account holder 

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Paul_DN
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Message 10 of 37
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Re: Unable to register for virgin mobile

Hi Toonforlife,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues registering for an online account for mobile .

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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