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Message 1 of 11
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Unable to register for an online account - urgently need to port number

Hello

I recently signed up to the Oomph bundle. I was able to register online for TV and Broadband with no problem.  Unfortunately it has proved impossible to register for an online mobile account despite countless attempts.  Apparently I need to register online as I want to port my current mobile number.

I have tried for the past week to contact someone online without success.  Is it possible for someone on here to help please?

Many thanks

Martin

 

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Message 2 of 11
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Re: Unable to register for an online account - urgently need to port number

Im same 

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Message 3 of 11
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Re: Unable to register for an online account - urgently need to port number

Hopefully someone will see this and be able to help us - so frustrating.

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Message 4 of 11
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Re: Unable to register for an online account - urgently need to port number

Yea ive seen previous ones where they have been helped so hopefully someone can sort it soon

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Message 5 of 11
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Re: Unable to register for an online account - urgently need to port number

Hello 

Can anyone tell me the best way of attracting the attention of someone who can help please?

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Message 6 of 11
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Re: Unable to register for an online account - urgently need to port number

Can a member of the forum team look at this please?

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Message 7 of 11
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Re: Unable to register for an online account - urgently need to port number

Well i got a message yesterday asking to confirm details but thats as far as its got 😞

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Message 8 of 11
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Re: Unable to register for an online account - urgently need to port number

Sounds as though you’re slightly further forward than I am.

Hopefully a Forum team member will see this soon and be able to help.

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Message 9 of 11
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Re: Unable to register for an online account - urgently need to port number

Hi Martjam1867, 

Thanks for your post and welcome to our community 

Really sorry you're having an issue setting up an online account and bringing your number over, this isn't good. 

I'll pop you a personal message now so we can get the ball rolling. 

 

I look forward to hearing back from you soon 

Emma_C - Forum Team
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Message 10 of 11
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Re: Unable to register for an online account - urgently need to port number

Any chance you can sort mine out , got asked details 2 days ago but nothing since , cheers

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