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Unable to register Virgin Mobile Account

Like many others on this board I cannot register my mobile for online services. I have been asked to input the answer to a security question but it does not say what the security question is. Any help would be appreciated.

Had this mobile number for years, so no idea what information I may have given in the past.

Any help would be appreciated. Thank you

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Re: Unable to register Virgin Mobile Account

Hi warders,

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply. Often the account online is asking for the telephone password if that helps?

 

If not, let me know and I'll assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Unable to register Virgin Mobile Account

Thank you John

Tried your suggestion - no luck. I have called 789 they just said I don't have an account. This is the issue when trying to register for an account:

If you've forgotten your security answer, just give us a call on 789 from your Virgin Mobile phone or 0345 6000 789* from any other phone. *Please note standard charges apply. Please check with your network operator for rates.

Security question
Security answer
x
 
Many thanks 
Warders
 
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Re: Unable to register Virgin Mobile Account

Thanks so much for coming back to me.

 

I will PM you now so we can sort this out

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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