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Saramurai89
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Unable to receive text messages

Hi,

I've had my SIM for a few months now, all has been great so far. Not sure why but I've not received a text since Monday morning this week.

I've tried restarting my phone, clearing the messaging apps cache and data. I've also tried uninstalling, updating and reinstalling the app. I'm not sure what else I can do. Any advice would be great.

Thanks 🙂

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Jodi_S
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Re: Unable to receive text messages

Hi Saramurai89,

 

Welcome to our community and thanks for posting. Sorry to hear you're having issues receiving text messages, we understand the inconvenience this can cause.

 

As you have advised you have already rebooted the handset  and done several diagnostics already, have you tried manually resetting the network setting on your handset?

 

You can use the link here to find the network setting for the make and model of your handset.

 

Please try the above first and if you still require further assistance please come back to us.

 

Kind regards Jodi

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