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Unable to receive calls

Ptm60
Joining in

I can make calls, receive and send messages but callers just hear the message that I am unavailable at the moment. I've restarted my device, checked for do not disturb and barred numbers, and taken out and replaced my SIM card all to no avail. I have asked for help using the messaging service suggested but just get reply asking if I want to change my package. Can you please assist. Thanks

 

3 REPLIES 3

Paul_DN
Forum Team
Forum Team

Hi Ptm60,

Really sorry to hear you are not receiving calls, have you tried a manual Network search on your Phone, have you tried the Sim in a different Phone?

Regards

Paul.

Hi, I've just had voicemails come through and I can now receive calls. Thanks

 

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Ptm60,

Thanks for coming back to us about this issue! Glad to hear that your issue has been resolved!

Is there anything else we can do to help you today? Please let us know if you need any extra assistance. 😊 

Thanks!

Paulina_Z
Forum Team

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