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Unable to receive calls

Westender777
Tuning in

For the last two days I have not been able to receive any mobile phone calls. When calling my number there is a long pause then it rings engaged. I am able to make calls. Does anyone else have the same issue?

1 ACCEPTED SOLUTION

Accepted Solutions

Joseph_B
Forum Team
Forum Team

Hey @Westender777,

Welcome back to the Community Forums and thanks for the post.

We are sorry if you are having some issues with your mobile services at the moment - we're aware of an issue and working to get it resolved. 

Thank you. Joe

See where this Helpful Answer was posted

6 REPLIES 6

Joseph_B
Forum Team
Forum Team

Hey @Westender777,

Welcome back to the Community Forums and thanks for the post.

We are sorry if you are having some issues with your mobile services at the moment - we're aware of an issue and working to get it resolved. 

Thank you. Joe

Many thanks for your very quick reply.

mingsy
Up to speed

Same for my wife. No incoming calls or text messages. What worked for her was in mobile settings choosing 3g/2g instead of LTE. This appears to work as a workaround.

Many thanks for your post. I have got mine working using 2g but 3g does not work.

mingsy
Up to speed

Hopefully they will let us know here when it is resolved.

Fingers crossed