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Unable to process your latest bill

Hi,

Can someone help please?

I have just got a second phone and it has received a text message that you were unable to process your latest (first)bill. Both phones are on the freestyle contract and it looks like the airtime part of the second phone has not been set  up correctly despite the signed credit agreement.

I have tried to contact you via 789 but it seems almost impossible to talk to someone unless you are looking to buy something. All I need is to be contacted by someone in billing who can take details of the new phone and credit agreement.It needs sorted out so that ultimately Virgin can receive their money for the contract which I have already signed and set up a direct debit for.

Many thanks

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Re: Unable to process your latest bill

Hi CheekyV,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. What I will do is private message you so we can look into this. 

 

^Martin

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Re: Unable to process your latest bill

Thank you for the reply, I have messaged you back the details, hopefully you can get it sorted out.

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