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Unable to order SIM card

Hi,

 

I have received a text message that I need to replace my SIM card within 18 days (a couple of days ago).  There was a link in the text message which I have accessed and input the relevant details, however it keeps erroring with "Ooops something went wrong" each time I've tried.

 

It is a PAYG SIM card that I have which is more used for emergencies than anything else, so it would not be suitable to have as a contract/pay monthly SIM.

 

Is there an alternative way to get a replacement PAYG SIM ordered with the website not working?

 

I have seen other posts and people have received a message from one of the Virgin Media staff/moderators regarding their request.

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Very Insightful Person
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Re: Unable to order SIM card

I've escalated your post so you should get help quite soon

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Unable to order SIM card

Hi MickyG1989,

 


Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your V6 box .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul

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