Unable to make outgoing calls

[Stevego]

Hi,

Hope somebody can help - I'm at the end of my tether.

Unable to make outgoing calls - all other phone/text functions working OK. 

Got a replacement SIM as the original fault moved with the SIM, NOT the phone.

Installed replacement SIM exactly the same problem. Spent over an hour on Apple Support call checked everything, reset network setting etc. Conclusion was that fault was with SIM or Network provider. 

OK then two hours on Virgin WhatsApp Support again all the same stuff - fault moves with the SIM card, Wife's working iPhone SIM put in my phone works OK - put my SIM in her iPhone and unable to make calls. Both phones on IOS15.3.

Was told to contact Faults Team on 789. I have spent all day trying to resolve this problem. Beginning to think the only way out is to move to another network provider and transfer number.

Help please.

Steve 

[Kath_F]

Hi Dogo, 

Thanks for your post and we're sorry to hear you're unable to make any outgoing calls. 

So we can help you further, can you let us know the following:

• What happens when you try to make a call? Do you get a tone or error?
• Do you have the same issue when putting your SIM card in another phone? 
• Are you able to receive calls OK?
• Are you able to send/receive texts OK? 
• What happens when trying to use Mobile Data?

Pop back and let us know so we can help you further. 

Many thanks,