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Unable to make outgoing calls today on contract sim

I have two mobile numbers on my account one for myself and one for my daughter.  My phone is ok to make calls but my daughters says not enough credit to make calls but she is on unlimited minutes on a pay monthly sim.  Can't seem to find anyway to have a live chat or email to rectify the problem.  Help please

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Re: Unable to make outgoing calls today on contract sim

What number is she trying to ring? If a call outside of her standard allowance it won't go if that cap is set to zero

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Re: Unable to make outgoing calls today on contract sim

it is any of her contacts and especially my mobile so this is included in her allowance

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Re: Unable to make outgoing calls today on contract sim

Hi there @Geoff_L1

 

Thanks for popping along - have you been able to log into the online account to check any restrictions or barring? Have you checked if any caps are in place? 

 

You can check it here

 

Cheers

Katie - Forum Team


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