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son123
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Unable to make calls with my mobile to any number

Hi

 

I've just moved my number to Virgin Media, and I'm unable to make any outgoing calls.

I can received calls, whatsapp etc but not calls.

unable to contact the support team, any help on this please?

Thanks

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Alex_RM
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Re: Unable to make calls with my mobile to any number

Hi son123,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with your mobile,

 

Can you confirm what date you requested the number port?

 

And what happens when you try to make a call?

 

Alex_Rm

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son123
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Re: Unable to make calls with my mobile to any number

Hi

It was requested Saturday 31st. Got a txt message saying it was already port and the old one disconnected.

Message, whatsapp, and I received calls are fine but can't make any.

I dial and seems like its going to connect but there is a disconnect sound with all the outgoing calls

Thanks 

 

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Corey_C
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Re: Unable to make calls with my mobile to any number

Hi son123,  I'll send you a private message to confirm your mobile account details.

 

Cheers,

Corey C

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