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peartrees
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Unable to make calls from my mobile phone - just emergency calls

I use my phone infrequently, so I only noticed this problem today when I tried to make a call.

When I ring my phone from a landline, I am diverted straight to my voicemail.

I still have credit on my phone.

I have switched the phone off, removed the SIM and reinserted it but this has not solved the problem.

When I check my settings and auto select a network I get the message network selection failed.

When I check the service status on the website it indicates there is problem but does not say what it is.

Is anyone else experiencing issues in the LS15 area? 

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Zak_M
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Re: Unable to make calls from my mobile phone - just emergency calls

Good morning @peartrees

 

Thank you for your post. 

 

I am sorry to hear that you have had some issues with your mobile services. 

 

As some time has past since your original post I would just like to see how things are looking? Are you still having some issues? 

 

Kind regards,

Zak_M

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peartrees
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Re: Unable to make calls from my mobile phone - just emergency calls

Thanks for picking this up.  I am still having problems.
 
After this post, I made a separate post on Thursday 23 December headed PUK blocked to ask what this meant because I had been checking the settings on my phone.

I have found that I cannot autoselect a network. I cannot even manually select a network.

When I delve a bit deeper my phone shows that SIM1 virgin is PUK blocked.

I thought PUK blocking happened when a pin number was input incorrectly but I have had no reason to enter my PIN number since I received a new Energizer E12 phone from Virgin in September after experiencing issues with the rollout of new SIMs. 
 
I have not been able to make/receive calls/texts since Wednesday 23 December when I first noticed a problem with my phone. The last text I received in and made was on 9 December.
 
Why is my PUK blocked? I haven’t done anything to warrant this block.
 
Is the SIM faulty?
 
Is there a problem with the phone masts?
 
Is it something to do with transition from EE to Vodafone network?

I am on PAYG.

I have credit.

There is no phone signal.
 
Any assistance to resolve this will be gratefully received.  Thank you.
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Zak_M
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Re: Unable to make calls from my mobile phone - just emergency calls

Thank you for coming back to me. 

 

We are going to need to get you out a new sim card. It seems that there is a fault with the sim. 

 

I am going to drop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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