Menu
Reply
gilly3066
  • 2
  • 0
  • 0
Joining in
331 Views
Message 1 of 4
Flag for a moderator

Unable to make a call to another Mobile number

I have a mobile apple device, and so does my wife, she is with 02, I am unable to call her number, this goes straight to "user busy"

I have had my phone into the apply store they have reset this

my wife has reset her phone, even ordered another SIM from 02

Her number is not blocked on my call list, and my number is not blocked with her.

i thought this could have been a dodgy update! I have phoned virgin they were useless, and my partner has phone 02 they could not solve this issue either!

any advice would be a great help!! 

0 Kudos
Reply
Beth_G
  • 4.7K
  • 269
  • 487
Forum Team
Forum Team
271 Views
Message 2 of 4
Flag for a moderator

Re: Unable to make a call to another Mobile number

Hi gilly3066,

 

Welcome to the Community Forums, thank you for posting here.

 

I'm sorry to hear you've been having a  lot of trouble with making calls to your Wife, and that our team weren't able to help when you called through to us.

 

Just to confirm, are you able to send SMS / iMessages to her without any issues? Can you also please confirm if you're having issues calling her over data and/or via WiFi calling?

 

Do you know if you are able to call other mobiles that are with O2?

 

Do let us know 🙂

 

Beth

Beth
0 Kudos
Reply
gilly3066
  • 2
  • 0
  • 0
Joining in
267 Views
Message 3 of 4
Flag for a moderator

Re: Unable to make a call to another Mobile number

Hi Beth 

The number can make calls to other 02 numbers no problem. But as well as not able to make calls to this particular 02 number cannot send messages or texts either? 
tearing my hair out!!

regards 

gill 

0 Kudos
Reply
Beth_G
  • 4.7K
  • 269
  • 487
Forum Team
Forum Team
235 Views
Message 4 of 4
Flag for a moderator

Re: Unable to make a call to another Mobile number

Hi Gill,

 

Thanks for confirming.

 

Have you tried using both yours and your Wife's SIMs in different handsets to see if you have the same issue? 

 

Can you also please clarify if uou're having trouble with normal calls alone or WiFi calls too?

 

Thanks

 

Beth

Beth
0 Kudos
Reply