Virgin Media Community

[gilly3066]

I have a mobile apple device, and so does my wife, she is with 02, I am unable to call her number, this goes straight to "user busy"

I have had my phone into the apply store they have reset this

my wife has reset her phone, even ordered another SIM from 02

Her number is not blocked on my call list, and my number is not blocked with her.

i thought this could have been a dodgy update! I have phoned virgin they were useless, and my partner has phone 02 they could not solve this issue either!

any advice would be a great help!! 

[Beth_G]

Hi gilly3066,

Welcome to the Community Forums, thank you for posting here.

I'm sorry to hear you've been having a  lot of trouble with making calls to your Wife, and that our team weren't able to help when you called through to us.

Just to confirm, are you able to send SMS / iMessages to her without any issues? Can you also please confirm if you're having issues calling her over data and/or via WiFi calling?

Do you know if you are able to call other mobiles that are with O2?

Do let us know 🙂

Beth

[gilly3066]

Hi Beth 

The number can make calls to other 02 numbers no problem. But as well as not able to make calls to this particular 02 number cannot send messages or texts either? 
tearing my hair out!!

regards 

gill 

[Beth_G]

Hi Gill,

Thanks for confirming.

Have you tried using both yours and your Wife's SIMs in different handsets to see if you have the same issue? 

Can you also please clarify if uou're having trouble with normal calls alone or WiFi calls too?

Thanks

Beth