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KerryTait
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Unable to log onto the mobile app

Hi, I am constantly having an issue with the Virgin Active app (iPhone XR), I enter the correct log in details and it always says "something went wrong" I have had to reset my password a few times now and not I am trying to reinstall the app. Any help would be greatly appreciated. Thank you.

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Alex_RM
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Re: Unable to log onto the mobile app

Hi KerryTait,

 

Thanks for posting and welcome to our community 🙂

 

Can you please confirm which app you mean?

 

Our Virgin Connect App, or virgin Active as in the gym?

 

Alex_Rm

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