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Towcrate
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Unable to log in to my account.

  • I have tried all the in app reset options without success. 
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Beth_G
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Re: Unable to log in to my account.

Hi Towcrate,

 

Thanks for posting and welcome to the Community Forums 🙂

 

I'm sorry to hear that you've not been able to log into your online mobile account. Can you please confirm exactly what error message you're receiving when you try to sign in? 

 

Also, can you please confirm whether you are using our new My Virgin Media app to manage your mobile services? We have recently removed the Virgin Mobile app, and now mobile services can be managed via the My Virgin Media app, or by signing in from the browser version here

 

Let us know and I'll be happy to help further.

 

Beth

ergray
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Re: Unable to log in to my account.

@Beth_G could i also get some help with this please??
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Beth_G
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Re: Unable to log in to my account.

Hi ergray,

 

Welcome to the Community Forums 🙂

 

I'm sorry that you're also having the same problem trying to access your account, but I can certainly help with this.

 

Are you able to confirm the above also for me and we can go from there?

 

Many thanks,

 

Beth

Carooky
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Re: Unable to log in to my account.

Keep getting....oops something went wrong , try again later. Won't let me in to my mobile account. 

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Steven_L
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Re: Unable to log in to my account.

Hey @Carooky,

 

Thanks for taking the time to post on our forums. 

 

Please could you try to clear your browser's cache and try to log into your mobile account one again, this should clear the error and let you log in.

 

Regards

Steven_L

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