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RobV30
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Unable to log in to mobile account

I just received a new SIM but I can't log in to the mobile account to port my number over.

The mobile account was set up during a phone call with Virgin so I can't be sure what email address has been used and I notice my surname is spelt incorrectly on the cover letter.

None of the reset options work because I don't have e-mail, password, or security question answer.

Can someone help me access the account and correct the information on it or do I just bin the SIM card and cancel the direct debit?

Thanks. Rob.

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Paul_DN
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Re: Unable to log in to mobile account

Hi RobV30,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues logging into your mobile account .

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul

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RobV30
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Re: Unable to log in to mobile account

Problem solved. Thank you. 

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Katie_WT
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Re: Unable to log in to mobile account

Glad to hear the good news @RobV30

 

Thank you so much for popping back with your update; not only does this help us but also others that are experiencing a similar issue. 

 

Hope you have a good weekend; stay safe 

 

Cheers

 

 

Katie - Forum Team


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