I just received a new SIM but I can't log in to the mobile account to port my number over.
The mobile account was set up during a phone call with Virgin so I can't be sure what email address has been used and I notice my surname is spelt incorrectly on the cover letter.
None of the reset options work because I don't have e-mail, password, or security question answer.
Can someone help me access the account and correct the information on it or do I just bin the SIM card and cancel the direct debit?
Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues logging into your mobile account .
So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.
Problem solved. Thank you.
Glad to hear the good news @RobV30
Thank you so much for popping back with your update; not only does this help us but also others that are experiencing a similar issue.
Hope you have a good weekend; stay safe
Katie - Forum Team
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