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Jenni22
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Unable to log in and disappearing data

Hi! I wonder if anyone can help? Every time I try to log in to my account it doesn’t recognise my email/ tel no or postcode( so I cannot reset a password) and on the app it says my internet is off( which it isn’t) and I’ve had a message today to say I’ve used all my data, which is bonkers because I hardly ever switch my data on!

anyone else with the same problem or can anyone help? I don’t even have an email address for virgin and the phone line has a massive queue.

Thank you 

Jenni

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