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Shaun4
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Unable to get rid of voicemail notification on Android 10

I keep getting a voicemail notification for my Virgin Mobile number every time I turn on my phone although there are currently no messages in my mailbox when I call voicemail. I have tried clearing the data in the Phone app but I still get the notification when I restart my phone. This is making me think this might be a service related issue as I have ignored some voicemails recently.

My handset is a Motorola One running Android 10, which does not have the option to turn off or permanently delete voicemail notifications, and I install the latest updates when they become available.

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dannylau
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Re: Unable to get rid of voicemail notification on Android 10

when I had this issue I left myself a new message and then deleted it and the notification went away

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Shaun4
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Re: Unable to get rid of voicemail notification on Android 10

Thank you it worked.
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NeilG_UK
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Re: Unable to get rid of voicemail notification on Android 10

When I review and delete my voicemails, if i do this on WIFI Calling, the Android Notification icon never clears.

Workaround is to call myself from landline and leave a message then disable wifi calling and delete then it works.

Really annoying as my house in North Leeds has really bad signal so I have to rely on wifi calling!!!!

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Martin_N
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Re: Unable to get rid of voicemail notification on Android 10

Hi NeilG_UK,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your Voicemail issue. 

 

I have been able to locate your account. To confirm when you listen to your voicemails do you save or delete them?

 

^Martin

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NeilG_UK
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Re: Unable to get rid of voicemail notification on Android 10

delete! as they are usually scammer [REMOVED] anyhow!

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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Martin_N
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Re: Unable to get rid of voicemail notification on Android 10

Thank you for that. Do you currently have any voicemails you can try the save options to see if the notification stays after it?

 

^Martin

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