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Unable to get last Mobile bill from a closed account

Hello, 

I recently checked on my Equifax report and noticed that there is an outstanding bill of about £200. The account was opened in 2013 and closed in 2017. 

I have called Equifax to check the debt and they said  Virgin mobile are still telling them  I owe virgin money, I have called customer support team time, give them the information I received from Equifax but they did not help me. 

They asked me about my security questions on the account. which I do not remember. Few times they forwarded my call to the collection team but my details could not come up. 

Does anyone know how I can get helped?

Can virgin send the last bill to my current address?

Is there any other ways to solve this issue, I use all credit report company but this is only showing on Equifax 

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Re: Unable to get last Mobile bill from a closed account

Hi Jon9499, thanks for posting and welcome to our community.

I am sorry to hear your credit file has been negatively impacted.  Can I ask if you're advising that my colleagues were refusing to help, or could they not locate the balance in question?

Regards

 

Lee_R

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