Unable to connect to Virgin after trip abroad

[markp2gill]

I returned from a trip to Turkey last night but on turning on my phone I have not been able to connect to Virgin mobile since then. Tried it in another phone and have same problem. Wife’s phone also on Virgin connected without a problem.

it was working in Turkey until I hit my spending cap.

I have tried specifying Virgin as my network, rather than automatically, but still doesn’t find it.

I have spoken with VM support but no luck resolving it, so have a new SIM coming in the post, but wondered if anyone had resolved a similar problem.

Phone is a Samsung A53 5G

[markp2gill]

I've found the problem and fixed it.

In Virgin SIM services app. I had roaming set to Manual.

I must have set that when I couldn't connect to network in Turkey

Changed it back to Auto and back in business.

[Kain_W]

Thanks for update there markp2gill,

I'm glad that is now resolved for you!

If you do have anymore queries then please don't hesitate to contact the team again.

All the best and take care,