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steve236
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Unable to change plan online

I'm unable to change my plan online when logged in to my account on a desktop PC.

When I click on the "Change plan" link it just displays a screen saying "Oops something's gone wrong. Please try again in a few minutes". It's been like this for weeks.

I've tried different browsers and different computers and it's always the same.

Any suggestions?

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steve236
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Re: Unable to change plan online

Anyone?

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Zak_M
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Re: Unable to change plan online

Good afternoon @steve236 

 

 I am sorry to hear that you have had an issue with changing your package online. 

 

Unfortunately we are not able to change the accounts via the forums, you would need to speak with the team via the phone. 

 

So that I am able to advise you the best team to speak with, please can you confirm, are you looking for a mobile or media plan change? 

 

Kind regards,

Zak_M 

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steve236
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Re: Unable to change plan online

I am thinking about changing my mobile plan.

Unfortunately it is impossible to get hold of anyone on the phone. I may therefore just have to get a PUK code and change providers.

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Zak_M
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Re: Unable to change plan online

Thank you for coming back to me, 

 

If you are not able to get though on the phone, then you would be able to use our text messaging service on +44753 301 6422

 

Kind regards,

Zak_M

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steve236
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Re: Unable to change plan online

I should be able to do this online, but it isn't working, as I stated in my opening post. I have two numbers on the same account - the other number allows me to change the plan. Clearly there is something misconfigured if I can change the plan for one number on the account but not the other number. As I said in my opening post, I just get an "oops something went wrong, try again" page.

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John_GS
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Re: Unable to change plan online

Hi steve236,

 

Please send us a text on +44753 301 6422 and we can assist further. Text replies are automated at the start and just to get you through to the right team.

 

Kind regards,

John_GS
Forum Team

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