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Unable to call monthly plan

When I call out I keep getting ‘sorry you don’t have enough credit to make this call’ even though I’m on a pay monthly contract plan with unlimited minutes 

 

I’m a little upset at this and any help would be appreciated thank you

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Re: Unable to call monthly plan

Hi there @Coatestfs1995

 

Welcome to our Forum and thanks for your first post - I am sorry that you're having some issues with your mobile at the moment. 

 

Are you trying to call a chargeable service number (eg: 0845, 0870 etc. )

 

Do you have a cap on your account? 

 

If so, this will be the reason you are having issues calling out. Log into your online account to check your spending cap; if it is set to zero (£0) this is why you are unable to make the call. 

 

Keep us posted. 

 

 

Katie - Forum Team


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Re: Unable to call monthly plan

im having same problem can you help
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Re: Unable to call monthly plan

Thank you for your post Ginge180 and welcome to our community.

 

Could we please confirm if your SIM card is a postpaid or prepaid account? 

Do you have unlimited minutes or a certain amount per month? 

Is this a specific number or all numbers? 

 

Let us know, Emily.

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Re: Unable to call monthly plan

No I’m not calling a chargeable number, they’re 01,02 numbers

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