When I call out I keep getting ‘sorry you don’t have enough credit to make this call’ even though I’m on a pay monthly contract plan with unlimited minutes
I’m a little upset at this and any help would be appreciated thank you
Hi there @Coatestfs1995
Welcome to our Forum and thanks for your first post - I am sorry that you're having some issues with your mobile at the moment.
Are you trying to call a chargeable service number (eg: 0845, 0870 etc. )
Do you have a cap on your account?
If so, this will be the reason you are having issues calling out. Log into your online account to check your spending cap; if it is set to zero (£0) this is why you are unable to make the call.
Keep us posted.
Katie - Forum Team
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Thank you for your post Ginge180 and welcome to our community.
Could we please confirm if your SIM card is a postpaid or prepaid account?
Do you have unlimited minutes or a certain amount per month?
Is this a specific number or all numbers?
Let us know, Emily.
No I’m not calling a chargeable number, they’re 01,02 numbers