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Unable to access voicemail whilst abroad as no PIN

Seen several posts like this.

Didn't know I had to set up a PIN before I came abroad and now can't access voicemail.

Is there anyway I can get this set up by Virgin please as I can't do it myself whilst out of the UK?




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Re: Unable to access voicemail whilst abroad as no PIN

Hi Lucylou20,


Welcome to the Community Forums! So sorry for our delayed response and to hear you've been unable to access your mobile voicemail.


Can you please let me know if you've been able to get this sorted since posting?


Have you tried to follow this set of instructions on how to set up your voicemail to any success? Just want to check if this is what you meant when you mentioned that you were unable to set it up by yourself.


  • Call your voicemail (usually this means holding down the ’1’ key on your phone or dial 222 from your handset)
  • Choose option 3 from the first menu (settings & features) and follow the instructions from there

Your PIN

  • Must be from 4 to 10 digits long
  • Can't be a single digit repeated (like 1111)
  • Can't be an ascending or descending sequence (like 1234 or 7654)
  • Can't be your phone number or part of it
  • Can't be 7890, 2580 or 1210
  • Can't be the same as a previous PIN




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