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TiggerDog
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Unable to access voicemail from abroad

Unable to access vm from Finland.  I spent an age on phone to support - was told my vm access was not switched on (not true) and that it would be switched on within 24hrs.  I also asked for a direct number to call into vm.  Support agent said "press and hold 1 on your keyboard" - I said, no, not a shortcut, a NUMBER.  Eventually was given +44 7458 333 222.    But that also results in same message in Finnish - "The number you are calling is not available"

I have over a week's voicemails on my phone that I needs to listen to.  I am travelling on business and can't function w/o vm.  HELP!!!

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TiggerDog
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Re: Unable to access voicemail from abroad

Is anyone able to help with this.  I haven't been able to access my vm for 10 days.  I contacted Virgin Support (beyond useless), who , at various different times toggled vm on and off, reset my pin, told me to switch off dial assist, told me to restart my phone, reset my network settings .... etc etc.

NOTHING WORKS.  Could somebody here please help me with this?

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Emily_G
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Re: Unable to access voicemail from abroad

Thanks for the post TiggerDog and sorry to hear of the trouble.

 

Can we please confirm if you've been in touch with the team to get this looked at since your post? 

 

Thanks, Emily.

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TiggerDog
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Re: Unable to access voicemail from abroad

I tried daily for five days

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Beth_G
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Re: Unable to access voicemail from abroad

Hi TriggerDog,

 

In order to access your voicemail when you're abroad, you'll need to set up a voicemail PIN.

 

If you're unsure how to do this, here's how:

  • Call your voicemail (usually this means holding down the ’1’ key on your phone or dial 222 from your handset)
  • Choose option 3 from the first menu (settings & features) and follow the instructions from there

Your PIN

  • Must be from 4 to 10 digits long
  • Can't be a single digit repeated (like 1111)
  • Can't be an ascending or descending sequence (like 1234 or 7654)
  • Can't be your phone number or part of it
  • Can't be 78902580 or 1210
  • Can't be the same as a previous PIN

Hope this helps.

 

Beth

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TiggerDog
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Re: Unable to access voicemail from abroad

Did you even read what the problem was?
" Support agent said "press and hold 1 on your keyboard" - I said, no, not a shortcut, a NUMBER. Eventually was given +44 7458 333 222. But that also results in same message in Finnish - "The number you are calling is not available" "

Sorry - not helpful
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Beth_G
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Re: Unable to access voicemail from abroad

My apologies TriggerDog.

 

I will send you over a PM now so I can take a look into your account for you.

 

Please find my message over at the purple envelope.

 

Thanks,

 

Beth

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Jimbo-j2019
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Message 8 of 11
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Re: Unable to access voicemail from abroad

Hi, I have the same issue, can you help me resolve this

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TiggerDog
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Re: Unable to access voicemail from abroad

Try texting ALL to 78922. That might get Virgin to send you a sim update message. I thinks that's what happened to me.
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Jimbo-j2019
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Re: Unable to access voicemail from abroad

Thanks, that worked!

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