Unable to access mobile voicemail abroad

[Neale112]

I am abroad in Europe & can’t access my voicemail. It asked me for a pin & now I’m locked out & don’t seem to be able to contact virgin from my mobile to get help . Can anyone in here from virgin mobile help me  please?

[Jodi_S]

Hi Neale112,

A warm welcome and thanks for posting. Sorry that you're unable to use your voicemail whilst abroad, we can certainly help you with this issue and get your voicemail pin reset for you so you can access your message.

I will pop you over a private message to take some details. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Neale112,

Thanks for the private message, I have reset your voicemail pin for you now.

You should receive a new PIN by SMS.

This will need to reset this after receiving the SMS, by calling your voicemail.

The following points are guidelines for setting up a new PIN:
Not be purely repetitive, eg.7777
Not sequenced up or down,eg.1234,4321
The PIN cannot be a significant part of the Mobile number
Virgin Mobile default PIN(7890) will not be allowed as a sequence
New PIN's must be different from the previous PIN.

Kind regards Jodi.