Having gone out of contract, I was only paying a small amount monthly for airtime, which suited me while I shopped around for a better deal and a better phone (my #Samsung J3 6# has Android 5 and a measly 8GB internal memory). My monthly tariff suddenly increased to £8 but still with the same crappy phone - a bad customer service experience sealed the deal; I'm finally moving from Virgin after 19 years
Anyway, I've tried texting "PAC" and my date of birth to 65075 - it's not working (and is probably costing me each time I try).
I've tried calling but there are no staff to answer my call.
I've tried the online request service but all I get is the annoying "Oops, our system is broken" message.
So I have a new phone lined up with a new provider, cheaper than I'm paying now just for minimal usage, but can't initiate the changeover because Virgin is failing to supply my PAC.
Can I take legal action because I think VM is being deliberately obstructive?