on 04-03-2023 10:13
Due to a fault on my LG Joy mobile I am unable to access the Google play store so cannot update my Whatsapp account which expired recently. To use Whatsapp on my computer I need to link it to my phone which is currently impossible! If I click on the play store link all I get is a menu with several options, none of which lets me access the play store. I'm worried that if I try and reset my phone to factory settings I will lose all my contacts and photos etc etc. As a footnote Virgin says my LG Joy is not supported now. Anyone got any ideas please.I am at my wits end.
on 09-03-2023 11:30
Hi Bogdan3, thanks for the message,
following this what message are you getting when you go to download.
Does it allow when you sign in from another Google account?
on 09-03-2023 11:31
I have just sent you the gist of what Google sent me.Sadly not made any progress.
I'm worried about what I would lose if I reset my phone to factory condition. Also LG no longer sells phones so not sure it would be a good idea anyway. I would hate to lose everything.
Question for you. Are all my contacts, texts, photos and Whatsapp messages on the Sim card and would they remain there if I did a reset?
I would love to move my photos to my computer but I can't work out how to do it!! Am I thick or what?
That's all for now. Look forward to your response.
on 09-03-2023 11:36
The texts would be deleted, WhatsApp would sync the last saved version. contacts would depend if saved on google or the physical sim/ phone.
When you connect the power lead from the phone to laptop does it allow you to access the phones hard drive?
If so is there a folder marked DCIM?
on 09-03-2023 11:51
I get told there is not enough room. Free up space. No matter how much i delete it doesn't change things.
I have added a second Google account but situation just the same.
I'm bot a happy bunny right now!!
on 09-03-2023 11:56
Hi Bogdan3, there should be an option to transfer the information
Can you search for smart switch on the handset and you can transfer to another device.
Kind regards, Chris.
on 09-03-2023 11:56
Hi again Chris,
I'll have to check out your comments later.
Thanks for your quick response.
on 09-03-2023 11:59
No worries, please let us know how it goes.
on 10-03-2023 16:50
Have now managed to move photos over to the laptop. The lead I was using yesterday must have been faulty!!
Stage one complete. Will try more tomorrow as have other things to do now.
on 12-03-2023 08:52
I have tried all sorts of things but still can't access the play store, however I have managed to get Whatsapp working again which was my main concern.
Thank you for your assistance and anyone else who has offered me help recently. I'll call it a day for now and bid you all goodbye.
I may come back in the future!!
on 12-03-2023 08:54
Thanks for the update Bogdan3,
Just to clarify on the play store issue, is the same message as before appearing?
Let us know,