I signed up to a new mobile contract on 20th May, wit delivery of phone to be the following day. The phone was not delivered and after numerous conversations with operatives at the Virginmedia call centres, I was told the phone was returned and my account 'flagged', but I note would be sent to the relative backroom department to get my 'flagged' account dealt with; I have been told this four or five times, after each time I have to wait 3 to 5 days for action; the last time I was also told to try reorder through the sales team. Today I tried to reorder, explained my dilemma, was told they couldn't do anything without the removal of the 'flag'. I was supposedly put through to another team where I was disconnected. Its over two months since this debarcle, I have had money taken from my bank account for a service which I have not access to, I cant reach anyone who can deal with this situation, what am I to do. Can anyone help please.