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Ultimate oomph bundle- not received sim card

I have signed up to upgrade to ultimate oomph bundle. Installation was done on 22nd August 2019. But o sign of SIM card yet. I have tried customer services but getting generic differing answers. I was also told I shouldn’t really moan because it’s a complimentary addition to the bundle. Still don’t know when I’m receiving it. Can anyone help?

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Re: Ultimate oomph bundle- not received sim card

We had the same issue & eventually I found out if you are an existing customer keeping your old number, they just put you onto it when your mobile account does it’s monthly refresh

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Re: Ultimate oomph bundle- not received sim card

Thanks for the reply. Trouble is this is a new SIM card. So don’t know when it’s coming through. 

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Re: Ultimate oomph bundle- not received sim card

Hi Jorawarb,

 

Thanks for posting, I am sorry to hear you've not received this SIM card.

 

have you received it or spoke to the team since posting?

 

Kind regards,

John_GS
Forum Team

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Re: Ultimate oomph bundle- not received sim card

Hi in the end I walked into the virgin media store and they completed something on the system and gave me a sim straight away. 

thanks for checking

 

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Re: Ultimate oomph bundle- not received sim card

Glad to hear you managed to get things sorted out for you @Jorawarb - I am sorry about the delay getting the SIM to you. 

 

With the package you are on, for any issues you have, you will need to chat with our dedicated Oomph Team. If you call 150 from your landline, it should automatically put you through to the correct team - hope that helps for future reference. 

 

Cheers 

Katie - Forum Team


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Message 7 of 9
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Re: Ultimate oomph bundle- not received sim card

Please I have the same issue , I don’t have a virgin land line , I don’t have a virgin mobile as I am still waiting for oomph SIM card ..been waiting and chasing for 3 months. It is driving me crazy can some one help
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Message 8 of 9
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Re: Ultimate oomph bundle- not received sim card

Hi CDrinkwater, 

Thanks for your post. You will need to contact the oomph team. You can reach them on 0345 454 1111.

Thanks,

Zoie

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Message 9 of 9
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Re: Ultimate oomph bundle- not received sim card

Well This does not work ; which option do you think someone should use
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