Menu
Reply
AnneKen
  • 6
  • 0
  • 0
Joining in
323 Views
Message 1 of 6
Flag for a moderator

Two virgin sims not allowing calls to each other

Husband and I both have Virgin sims, we can text each other but calls will not connect , always says  unavailable/switched off, even when sitting next to each other...help please.

0 Kudos
Reply
ashpole
  • 194
  • 4
  • 29
Superfast
302 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: Two virgin sims not allowing calls to each other

Have you just joined VM and/or ported-in a number?
0 Kudos
Reply
Steven_L
  • 8.92K
  • 539
  • 910
Forum Team
Forum Team
279 Views
Message 3 of 6
Flag for a moderator

Re: Two virgin sims not allowing calls to each other

Hey @AnneKen,

 

Welcome back to the community and thanks for taking the time to post your issue here on the forums.

 

I'm sorry to hear that you're having issues with your sim cards calling each other.

 

Are you able to answer the question from @ashpole and also what type of phones do you both have?

 

Do you have any other issues calling anybody else?

 

Are you able to use mobile data?

 

Regards,

Steven_L 

 

 

0 Kudos
Reply
AnneKen
  • 6
  • 0
  • 0
Joining in
259 Views
Message 4 of 6
Flag for a moderator

Re: Two virgin sims not allowing calls to each other

Hi, no, not new to VM . didn't used to have a problem. Wondering if it's because we are abroad..in Greece.

0 Kudos
Reply
AnneKen
  • 6
  • 0
  • 0
Joining in
258 Views
Message 5 of 6
Flag for a moderator

Re: Two virgin sims not allowing calls to each other

No issues calling anyone else and data available and used.

0 Kudos
Reply
AnneKen
  • 6
  • 0
  • 0
Joining in
242 Views
Message 6 of 6
Flag for a moderator

Re: Two virgin sims not allowing calls to each other

Hi

Problem resolved… changed provider from the automatically assigned, which happened to be WIND, to Cosmote and now all ok.

Thanks for responses

0 Kudos
Reply