I called mobile customer services yesterday and after going through security the agent did not even ask what the problem is! I had been getting long delays in calls connecting.
He simply said my sim needed replacement as it was from 2017. Not true as i took delivery of phones and sims in 2020. He said he would send new sims expected delivery three days. My phones switched off cannot make or receive calls. Not happy at all.
Thanks for your post Sorry to hear about the issue with your Sims I can look into this for you check what has happened If you don't mind, I will need to send you a private message to pass security If you can check the purple envelope top right of your screen that would be great Regards Gareth_L
