When I started with virgin mobile I was sent a new SIM card for a sim only contract . I wanted to keep my existing number so I got a pac code and this was all sorted and I didn’t use the new number . However it now appears that I’m receiving texts from people that I’m assuming are for the new number that I didn’t take up . I’m using an iPhone 6 and I’ve noticed under my Apple ID this new number is listed and it doesn’t allow me to delete it . Want can I do to resolve this please ?
Thanks for your post on our Community Forums and a very warm welcome to you!
Terribly sorry to hear of the confusion caused with the phone number and the time it's taken to respond to your post
Have you been able to speak to our team to have this resolved since your post on Tuesday?
If you seek further assistance, do please come back to us and we'll seek to have this resolved for you, it would be handy to know where the new texts are landing - is this within the iMessage feature on the handset?