Menu
Reply
longinthetooth
  • 8
  • 0
  • 0
Joining in
123 Views
Message 1 of 4
Flag for a moderator

Turn voicemail off - android phone

I'd like to turn my voicemail off as it's a service I never use. I've read the instructions on Virgin mobile website but I can't find anywhere to turn it off. The website sends me around in circles!

I'd really appreciate some help here.

Thanks

JB

0 Kudos
Reply
enlli
  • 7.39K
  • 1.17K
  • 2.08K
Very Insightful Person
Very Insightful Person
118 Views
Message 2 of 4
Flag for a moderator

Re: Turn voicemail off - android phone

You can do any of these

Log into your mobile online account, and head to "Manage My Services", you can turn voicemail off there.

Ring 789 and request voicemail to be turned off

Wait for a response from a staff member who may offer to turn it off for you

Your phone may need restarting after the switch has been done.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

longinthetooth
  • 8
  • 0
  • 0
Joining in
74 Views
Message 3 of 4
Flag for a moderator

Re: Turn voicemail off - android phone

Thanks for your reply enlli. Sadly there is no way to reach "manage my services" from my mobile account page. I know that there should be, but there isn't! I had hoped to be able to turn this service off by myself rather than wait ages in a phone queue.
I tried the text help too but after nearly an hour waiting for a reply it asked me if I wanted to wait another 45 minutes to speak to a human.
0 Kudos
Reply
Martin_N
  • 5.59K
  • 234
  • 321
Forum Team
Forum Team
53 Views
Message 4 of 4
Flag for a moderator

Re: Turn voicemail off - android phone

Hi longinthetooth,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear you were unable to do this via your online account. 

 

I have been able to locate your account on our side.

 

I would like to assist you with this. What I will do is private message you to get some information. 

 

^Martin

0 Kudos
Reply