Trying to reset my mobile account password but cannot remember my security question

[Kevmob63]

I am trying to reset my mobile account password but I cannot remember my security question. Have requested the reset link to be sent to my email  several times but have not received 

[Zoie_P · Accepted solution]

Hi Kevmob63,

Thank you for your post and welcome to our forums 🙂 

I am sorry to hear you are having issues logging into your mobile account, when was the last time you were able to access it?

Have you checked your spam mail box?

Zoie

[Kevmob63]

Nothing in my spam folder

[Zoie_P]

When was the last time you had access?

Zoie

[Kevmob63]

Dont know.

[Alex_RM]

No worries Kevmob63,

I'll need a few more details from you so I can help, so I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm