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Trying to register on virgin mobile

Hi

I am trying to register an account with virgin mobile but it is asking for a security answer to a security question that I have never set. 

I am trying to gain access so that I can enter my PAC code.

The sim card is what I received as part of the oomph bundle

Can anyone help 

 

Thanks 

David

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Re: Trying to register on virgin mobile

Hi David

I wrote this is another thread it may help when i tried to register my Oomph package sim.

Ok Guys Sorted it out.
Went to register new user put in mobile number and where it said security enter mothers maiden name etc..I used my main Virgin Media account login password and it worked. You can then register as normal. hope this helps someone. Was mixed up in this thread somewhere but needing interpretation for us dummies.

Have a nice day.

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Message 3 of 7
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Re: Trying to register on virgin mobile

I tried the password and nothing, I need help to get around the security question so that I can actually register. 

Thanks mate

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Re: Trying to register on virgin mobile

Hi David
Sorry that didn't work. For some reason it worked for me unless my mothers real maiden name is IK12#43l25 (not my real PW). Anything is possible or Not with Virgin.

Hope you find your answer.
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Re: Trying to register on virgin mobile

Hi Dph101, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in getting back in touch, we have been busier than usual. 

I do apologise you're having trouble bringing over your number as well as accessing your online account, this isn't good 

I can certainly help from here if you still need it so I'll go ahead and pop you a message now. 

:) 

Emma_C - Forum Team
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Re: Trying to register on virgin mobile

I have been having exactly the same problem, tearing my hair out for over half an hour and cursing Virgin!

Entered the main account password and that worked.

Now I just need to hope the phone number works, it's the 2nd SIM in my phone and the main provider is Tesco.

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Re: Trying to register on virgin mobile

Thanks for the post Poddys.

 

Do you still need assistance with this?

 

Let us know, Emily.

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