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Clg1
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Trying to pay an overdue balance

I left virgin in February but they believe I owe £12.66 

I would like to talk to someone about it to check which month they are referring to- happy to pay it but can’t get through on number supplied on letter.

I don’t have an email address in their system, although the number is the same it is not registered at Virgin as their number anymore.

really struggling with this and don’t want debt collectors at my door- 

is there a number so I can make a payment? Talk to a human being???

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Chris_W1
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Re: Trying to pay an overdue balance

Hi Clg1, thanks for contacting us and welcome to the forums. We are sorry to hear about the experience which you have had with us since the disconnection. Can you check through your bill amounts and the payment history to see if there is any abnormalities? Can you confirm if you have managed to get this resolved or are you still looking at getting a resolution? We look forward to hearing from you. Chris 

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