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debrawrh
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Trying to my deactivate mobile number!

Hello!

I moved to Canada about two weeks ago and I’m trying to deactivate my UK Virgin mobile number. I’ve got my STAC code, but when I try to deactivate it online it comes up with the message “Oops, you can’t switch a Virgin mobile number to another Virgin Media mobile” but I’m not switching, I want to fully deactivate it and cancel my monthly contract  

Am I doing something wrong? I’ve paid my current bills also, but don’t want to be charged further since I won’t be using my number anymore.

Any help is greatly appreciated! 

Thank you

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enlli
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Re: Trying to my deactivate mobile number!

For a STAC to work it will have to be applied to an account on a different UK network.

Get someone in the UK not on Virgin to use the STAC for you. Nothing will happen to their account I assure you (I've done it) but you Virgin account will close.

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