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Kerrie_rvn
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Trouble receiving OTP

I’ve seen a few people post about not receiving OTP’s and I’ve been struggling with the same problem for months. Sometimes they come through days after being requested so have expired and sometimes I don’t receive them at all. This is happening for me from different companies such as Amazon, WhatsApp, NatWest, Santander. 

What is the latest advice on this and is it fixable? 

Many thanks 

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enlli
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Re: Trouble receiving OTP

Well the thread on this is 10 months old. Is it fixable? Yes but I suspect not soon.

Best adding your voice here for the team to pick it up. 

 

https://community.virginmedia.com/t5/Virgin-Mobile/Issues-receiving-OTP-text-messages-Santander/td-p...

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Zach_R
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Re: Trouble receiving OTP

Hi @Kerrie_rvn,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear you're having a bit of trouble receiving OTP text messages lately. May I ask what model of handset you have and are using, please?

Thanks,
 



Zach - Forum Team


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