Menu
Reply
Jennyflower
  • 5
  • 0
  • 0
Joining in
503 Views
Message 1 of 16
Flag for a moderator

Trouble making calls

Please could you check the phone masts in my area RM165UQ.  I have been having trouble making and receiving calls for the past 3 days.  It takes about 5 minutes for a call to connect, and then keeps cutting out during the middle of a call.  The signal is awful, my callers cannot hear me, the sound keeps cutting off  Thank you. 

0 Kudos
Reply
Akua_A
  • 4.12K
  • 107
  • 286
Forum Team
Forum Team
494 Views
Message 2 of 16
Flag for a moderator

Re: Trouble making calls

Hi @Jennyflower,

Welcome to our community forums and thank you for your first post.

Sorry to hear you have been having issues with your mobile connection of late. I have checked the phone masts in your area and everything seem to be working well. In this case, have you tried rebooting your device to see if the issue persists? Also have you been experiencing this with other devices? 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Lorraine62
  • 4
  • 0
  • 0
Joining in
494 Views
Message 3 of 16
Flag for a moderator

Re: Trouble making calls

I am having the same problem in area PE12 8QE.  I have a Galaxy A50. 

Hope someone can help. 

0 Kudos
Reply
DANNYBOY280373
  • 44
  • 0
  • 0
Joining in
488 Views
Message 4 of 16
Flag for a moderator

Re: Trouble making calls

I am having the same problem for the past 24/48 hrs, RG1 6LH postcode with a Motorola G7 Power.

I can basically do nothing regarding voice calls: can't make calls, callers can't hear me (although I can hear them), voicemail doesn't work.

Please advise what the issue is, as I need this service back up & running ASAP, as I'm expecting an urgent call today.

0 Kudos
Reply
Akua_A
  • 4.12K
  • 107
  • 286
Forum Team
Forum Team
487 Views
Message 5 of 16
Flag for a moderator

Re: Trouble making calls

Hi @Lorraine62,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having a similar issue with your mobile service. I have checked the mobile masts in your area and there appears to be no issues. Have you also tried rebooting your device? Also how long has this issue been ongoing?

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Lorraine62
  • 4
  • 0
  • 0
Joining in
461 Views
Message 6 of 16
Flag for a moderator

Re: Trouble making calls

This has been happening since Weds 13th Jan

 

Thanks 

Lorraine

0 Kudos
Reply
Molly_T
  • 1.47K
  • 46
  • 141
Forum Team
Forum Team
456 Views
Message 7 of 16
Flag for a moderator

Re: Trouble making calls

Hi Lorraine, thank you for getting back to us to let us know. 
Were you able to do a reboot on your handset? And did it make any difference? 

All the best. 

Molly
0 Kudos
Reply
Jennyflower
  • 5
  • 0
  • 0
Joining in
439 Views
Message 8 of 16
Flag for a moderator

Re: Trouble making calls

Hi, yes I have an iPhone 7 and have rebooted it twice 

0 Kudos
Reply
Jennyflower
  • 5
  • 0
  • 0
Joining in
436 Views
Message 9 of 16
Flag for a moderator

Re: Trouble making calls

Sorry should have said rebooting my phone (twice) has made NO difference. It’s an iPhone 7.  

0 Kudos
Reply
Lorraine62
  • 4
  • 0
  • 0
Joining in
433 Views
Message 10 of 16
Flag for a moderator

Re: Trouble making calls

Hi Molly

 

I have re-booted twice and it has made no difference

 

 

Lorraine

0 Kudos
Reply