I am currently overseas and have a symbol on my phone indicating that I have received a voicemail.
I was initially unsuccessful in trying to listen to the message and received a text message from Virgin indicating that I had, had 3 unsuccessful attempts at my pin number and that my mailbox had been locked and that I should try again later or contact customer services to change the pin. This was odd as I had not had 3 unsuccessful attempts at entering my pin.
Anyway, I tried again later and I was prompted to enter my pin followed by #. Having done this correctly, after a few seconds silence I firstly received a text message saying that my voicemail had been accessed by another phone followed by instructions on how to reset my pin, and then there was a spoken message simply saying thanks for calling and by for now.
For reference I am currently on a contract which includes a virgin provided handset (Samsung J3 2017 Black, however, this phone broke and so I reverted to my previous phone that was part of my previous Virgin Media contract (an older Samsung Galaxy J3, model number SM-J320FN).
Please can you help to resolve this issue ? Thanks !