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Transferring old number

Hi,

 

I am trying to transfer my old number to my new Virgin Mobile sim (bought via Carphone Warehouse). I have got my PAC code from my previous provider but cannot call 789 to complete the transfer due to the call centres being closed. I have tried to register an account with Virgin Mobile to see if I can transfer it myself online however I keep getting asked for a security answer which I do not have as I haven't been able to set up an account yet. Could I please get some help with this?

Many thanks

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