I bought a new phone from you on Thursday and gave my PAC code to switch. I put my sim in on Saturday so aware the switch wouldn’t happen until Tuesday but stilling waiting! So currently being charged two bills which is not ideal!
Welcome to our Community and thanks so much for your first post - sorry that there has been a delay with your number port from your old provider. I have located your account from here so I'll pop you a Private Message so we can go through security and advise you about what's happening.
Please look out for the Purple Envelope in the top right of the page and pop me a reply when you can.