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Ray_01402
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Transfer of ownership cannot log in

I applied for a transfer of ownership of a sim (I am the new owner) and it is meant to be completed today (30th November 21) I have written down all the log in details I completed the process with but I cannot log in to my account.

I have tried doing the forgot your password and email address but it says my number cannot be found. 

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BenMcr
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Message 2 of 6
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Re: Transfer of ownership cannot log in

Have you tried doing the initial registration for an online account for the number?
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I work for Virgin Media - but all opinions posted here are my own
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Ray_01402
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Re: Transfer of ownership cannot log in

Thanks! I didn't realise I had to do that process, it knew the associated email but I had to create a new password.

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Zak_M
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Re: Transfer of ownership cannot log in

Good morning @Ray_01402

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with logging into your account. 

 

I can see that you have managed to log in now? 

 

Kind regards,

Zak_M

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Ray_01402
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Re: Transfer of ownership cannot log in

Yeah all good now

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Zak_M
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Re: Transfer of ownership cannot log in

Brilliant. 

 

Really glad to hear that. 

 

If we are able to assist you further then please do let me know. 

 

Kind regards,

Zak_M

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