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Transfer my number issue

I'm having issues transferring my old number to my new phone,  I got my package number but when I'm going to the  transfer my number page on the website it won't let my input any information. Can anybody help?

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Re: Transfer my number issue

Hi Mortoon, 

 

Thank you for getting in touch. 

 

I am sorry to hear you are experiencing issues transferring your number. 

 

Can you please confirm what you mean by transferring the old number to the new phone?

Have you brought a new handset and using an old SIM or have you received a new SIM?

Is this on IOS or Android?

 

Thank you 

 

 

Nat
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