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Abismith7
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Trade up

I’ve updated my iPhone to the iPhone 11. By a trade up. But my new contract of the unlimited calls and texts and 100g of data isn’t on my new phone it’s still got my old contract. 
Is there a way to solve this issue?

Thanknyou 🙂

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BenMcr
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Re: Trade up

When did you arrange your upgrade?

My understanding is that any new plan doesn't take affect on your SIM until your normal refresh date.

So it can be possible to have the new phone with the old plan until that happens.
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I work for Virgin Media - but all opinions posted here are my own
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