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Daz140915
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Trade Up

Just got an email back from trade up saying device not in the condition that was described, so trade up value gone from £154 to zero and no £100 cashback for trading in an old phone? Not sure how this can happen?

Overall, service with Virgin from start to finish was completely disgusting.

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Kath_F
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Re: Trade Up

Hi Daz140915, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that the Trade Up application hasn't gone as planned. We aim to be as transparent as possible with pricing. If you don’t want to accept our revised value you can ask us to return your device. 

There should be a way to do this from the Communication you have received. 

Apologies once again. 

Kath_F
Forum Team



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