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edwardsak
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Texts to the IOM

My wife and I cannot send or receive text messages with the Isle of Man, according to Manx Telecom the problem is with the connection between Virgin and Manx Telecom but when I ring the Virgin help line they are only concerned with my phone and not the real problem. Can anyone help me please?

Alan

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enlli
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Message 2 of 24
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Re: Texts to the IOM

The IOM and the Channel Islands have always proved problematic to Virgin, mainly on roaming.

What format are you using to text? Make sure you use +44

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin_N
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Message 3 of 24
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Re: Texts to the IOM

Hi edwardsak,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with the texts to the Isle of man.

I have been able to locate your account. 

Are you able to confirm if you have been using the +44 code on the number?

^Martin

edwardsak
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Message 4 of 24
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Re: Texts to the IOM

Yes

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Martin_N
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Message 5 of 24
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Re: Texts to the IOM

Thank you for that. To confirm if this affecting multiple numbers you are contacting in the isles of man?

^Martin

edwardsak
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Re: Texts to the IOM

Yes
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Chris_W1
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Message 7 of 24
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Re: Texts to the IOM

Hi edwardsak, thanks for the message. I am sorry to hear about the issues with texting the IOM. Can you confirm if the calling is also affected? ^Chris. 

 

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edwardsak
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Message 8 of 24
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Re: Texts to the IOM

Calling is not affected neither is WhatsApp It appears to be only text messages to and from the Isle of Man
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Chris_W1
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Message 9 of 24
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Re: Texts to the IOM

That is a strange one, the Texts and calls use the same part of the network. Can you confirm what devices you both have and that they are both Virgin sims inserted? - Chris

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edwardsak
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Message 10 of 24
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Re: Texts to the IOM

Both are Samsung and both have Virgin sims. According to the Network provider on the IOM (Manx Telecom) the problem is the two networks are not talking to each other correctly. The only people I can get to talk to at Virgin seem to be reading of a sheet of instructions and just want to say it is only my mobile, and they don't want to put me through to someone who really understands the problem. Bring back the city centre stores, you could talk sensibly to people then.
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