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Texts to BBC Children in Need 70710

StevieG08
Joining in

on ‎17-11-2022 09:43

I have sent a text to 70710 with the word 'twenty' which is a BBC Children In Need number for donations. I have only been charged the 15p network charge and not the £20 which should go to this charity.

My wife is on a different network and has done the same and received acknowledgement that her £20 has been donated.

Can you advise if there is a problem with Virgin Mobile connecting to Children In Need please?

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3 REPLIES 3

John_GS
Forum Team
Forum Team

on ‎17-11-2022 09:56

Hi @StevieG08

Thanks for posting and welcome to the community.

Sorry to hear of this issue. What it could be for example, is if you have a spend cap lower than the £20, it won't go through as it can't do. 

Can you check this for me? 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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StevieG08
Joining in
In response to John_GS

on ‎17-11-2022 10:37

My data cap is £10 - is that what is preventing it going through?

If I increase it and text again will I be charged for the premium text again?

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Robert_P
Forum Team
Forum Team
In response to StevieG08

on ‎17-11-2022 12:30

Increasing the spend cap would allow you to send the text StevieG08, once sent and any bills have been cleared you can then reduce it back down again.

 

Rob

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