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Texts not being received

I've got a virgin SIM and my mum has a virgin SIM. I can receive text messages from her but she's not able to receive them from me. Been going on for just over a year. Not blocked each other as we can call each other. Any advice?

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Re: Texts not being received

Hi Yardstick,

 

Thanks for your post.

 

I'm sorry your mum isn't able to receive text messages from you. I can appreciate you'd like to get this sorted out as soon as possible. 

 

When you say your mum isn't able to receive them, I want to make sure that is the case. Are the texts showing as sent from your handset?


What handsets are you both using?

 

Have either of you transferred a number over to us from another provider?


Thanks

 

Melissa

 

 

 

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Re: Texts not being received

Hi, yes they are appearing as sent in my messages. We've both been with virgin for a number of years and no numbers have been ported. I have a Nokia 8, not sure what exact model of phone she has but mum has a Samsung. 

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Re: Texts not being received

Thank you for letting me know. 


You've mentioned you've both been with Virgin for a number of years. 

 

Has this recently started happening? Have either of you made any changes since this started happening?

 

Thanks

 

Melissa 

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Re: Texts not being received

It's been happening for about 1 year. I know my mum had a change in SIM card around that time, no other changes though. My daughter is also with virgin and she has been able to text my mum with no problems. 

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Re: Texts not being received

Thanks, I'd like to take a closer look at this so I'll pop you a private message to get some details 🙂

 

I'll speak to you there.

 

Thanks

 

Melissa 

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